This Privacy Policy explains how AccuWriter Inc. ("AccuWriter," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information when individuals visit our websites, create or use an account, use our software and applications, interact with support, or otherwise use our products and services (collectively, the "Services").
AccuWriter serves property inspectors and inspection businesses. When a business customer enters information about its clients, properties, occupants, agents, report recipients, or other third parties, AccuWriter generally processes that information on behalf of the business customer to provide the Services. The business customer determines why that information is collected and how it is used, subject to applicable law and its agreement with AccuWriter.
If your information appears in an AccuWriter report or customer account, requests concerning that information may need to be directed to the inspector or inspection company that collected it. AccuWriter will assist customers with legally required requests as appropriate.
Account information: name, business name, username, email, telephone number, professional/company information, account identifiers, and authentication information.
Billing information: subscription plan, billing status, transaction records, billing address, and limited payment-related information. Payment card details may be processed directly by payment processors.
Customer Content and inspection data: property addresses, client and agent contact information, observations, photographs, videos, narratives, signatures, agreements, comments, templates, documents, and related records submitted through the Services.
Device and usage information: IP address, device and browser information, operating system, application version, logs, feature interactions, timestamps, diagnostic and crash information, workflow and navigation activity, and similar telemetry.
Communications and integrations: support requests, feedback, and information received from or transmitted to services you choose to connect with AccuWriter.
AccuWriter may use AI and machine-learning services to process text, images, report content, or other information when a user invokes an AI-assisted feature. Third-party AI providers may process information as reasonably necessary to provide that requested functionality, subject to applicable privacy, contractual, and security controls.
AccuWriter does not use Customer Content — including inspection reports, photographs, client information, property information, or inspection narratives — to train general-purpose AI models.
AccuWriter may use AI and automated analytics to analyze how users interact with the software in order to make AccuWriter better. This may include feature usage, navigation and workflow patterns, sequence of actions, performance, errors, time spent performing tasks, configuration choices, and similar usage telemetry. AccuWriter may use aggregated or de-identified usage information for product development, feature improvement, usability, and performance optimization.
We may disclose information to service providers that help operate AccuWriter, including cloud hosting, storage, security, payment processing, AI infrastructure, email or communications, customer support, analytics, error monitoring, and related operational services. We may also disclose information to professional advisers and where required by law, necessary to protect rights or security, or in connection with a merger, financing, acquisition, reorganization, or sale of the business.
On our marketing website, Meta receives the limited website information described in Section 7 through the Meta Pixel, unless you have opted out.
AccuWriter does not disclose Customer Content merely to allow unrelated third parties to market products to inspection clients.
The AccuWriter application. AccuWriter does not sell personal information for money, and does not use or share information from the AccuWriter application, including Customer Content, for cross-context behavioral advertising. The application does not contain advertising tags.
Our marketing website. Our public marketing website, accuwriterpro.com, uses the Meta Pixel, an advertising technology provided by Meta Platforms, Inc., to measure how our advertising performs and to show AccuWriter ads on Meta’s services (such as Facebook and Instagram) to people who have visited the website. When it loads, the Meta Pixel may collect:
Meta receives this information directly from your browser. We share it with Meta for cross-context behavioral advertising, which California law calls “sharing” personal information; other states may treat it as a “sale” or as targeted advertising, even though no money changes hands. We have configured the website so that the information you type into our forms, such as your name, email address or telephone number, is not sent to Meta through the Meta Pixel, and we have turned off Meta’s automatic form-matching features. Meta uses the information it receives under its own Privacy Policy.
The Meta Pixel sends only two kinds of events: a page view, and a sign-up event when you reach our confirmation page right after submitting one of our forms (identifying which form, not what you entered). Before it loads, the website removes from the page address any query parameters other than standard campaign tags, so the address Meta receives does not carry form entries or similar details. We do not send website information to Meta from our servers (for example, through Meta’s Conversions API). We may add other advertising technologies, such as the LinkedIn Insight Tag, or server-side sending in the future. If we do, we will update this Policy first, and the same rules and choices will apply.
Visitors in the EEA, UK and Switzerland. If you visit from the European Economic Area, the United Kingdom or Switzerland, or we cannot determine your country, the Meta Pixel does not load unless you choose to allow advertising cookies on our Do Not Sell or Share My Personal Information page. We determine your country from your IP address when a page loads; we use only the country, and do not store the IP address for this purpose. The same applies to Google Analytics (Section 8). When you allow or withdraw, we keep a record of that choice consisting of a random identifier, the time, your country and the version of this Policy, so that we can show consent was given; it does not include your name, email address or IP address. Your consent is remembered in your browser for about 13 months, and you can withdraw it on the same page at any time.
Your choices. You can opt out at any time, without creating an account or giving us any personal information, on our Do Not Sell or Share My Personal Information page, which is linked from every page of the website. You can also email us at the address in Section 18. When you opt out, the website stops loading advertising tags in that browser and deletes the Meta cookies the website set there. Opting out does not delete information an advertising partner already received; you can manage that through your account settings with that partner. If you opt out by email instead, we will act on your request within 15 business days.
Global Privacy Control. We treat a Global Privacy Control (GPC) signal from your browser as a valid request to opt out of the sale and sharing of your personal information and of targeted advertising. When we detect GPC, advertising tags do not load, and the website displays that your opt-out request has been honored. We do not use the older “Do Not Track” signal.
Retention. Your opt-out choice is stored in a cookie
(aw_ads_optout) that we renew on each visit. Meta’s browser cookie
(_fbp) expires after about 90 days unless renewed by later visits. Meta retains the
information it receives under its own policies. Information you submit through our website forms
is retained as described in Section 9A.
AccuWriter may use cookies, local storage, and similar technologies necessary for authentication, session management, security, user preferences, and operation of the Services. AccuWriter may also use analytics technologies to understand performance, feature usage, and product interaction.
On the marketing website we use Google Analytics to measure visits and how the website is used. We have turned off Google Analytics’ advertising features (Google signals and ad personalization), so it is used for measurement only. Google Analytics follows the same choices as our advertising tags: it does not load when your browser sends Global Privacy Control, after you opt out, or, for visitors in the EEA, UK and Switzerland, unless you allow it. The marketing website’s advertising cookies are described in Section 7.
The AccuWriter application does not use behavioral advertising or cross-context advertising tracking. If our practices materially change, this Policy and any legally required privacy controls will be updated first.
While an inspector or inspection company maintains an active account, AccuWriter retains Customer Content as reasonably necessary to provide the Services. Following cancellation or termination, working account content may remain recoverable for up to 90 days, after which it may be scheduled for deletion from active systems, subject to backup rotation, legal obligations, security requirements, and legitimate operational needs.
Final inspection reports already delivered to inspection clients may remain available to those clients indefinitely, even if the originating inspector or inspection company later stops subscribing to AccuWriter, unless an authorized inspector permanently deletes the report or retention is otherwise prohibited or impracticable.
When you submit a form on our marketing website (for example, a beta application or a trial pre-signup), we collect the information you enter, such as your name, email address, and answers about your inspection business. If you arrived through a campaign link, the form also records that link's source, medium and campaign name (for example, "facebook" and "paid_social") so we can tell which campaigns bring applications; this stays with your application and is not sent to advertising partners. We use this information to respond to you, evaluate beta applications, and send you the information you asked for. We store it with our website host and in our internal business tools, and we keep it for 24 months from when you submitted it. After that, a scheduled process deletes it from our website host's form records, our internal sign-up records, and our email service's contact lists, and keeps a record that the deletion ran (dates and counts, not your information). We may keep it longer only where a law requires it or it is needed to resolve a dispute or complete a request you made. If you become a customer, your account information is then retained as described in Section 9. This information is not sent to advertising partners.
An authorized inspector may permanently delete a completed or delivered inspection report. When a report is permanently deleted, AccuWriter-hosted access to that report ends, including access previously provided to an inspection client.
AccuWriter may retain a minimal audit record documenting the deletion. That record may include a report or inspection identifier, account or organization identifier, identity of the authorized user who initiated deletion, date and time, and deletion status. The audit record is retained for security, compliance, fraud prevention, dispute prevention, and system-integrity purposes and does not retain the substantive deleted report, report photographs, narratives, or other report content merely for the audit trail.
AccuWriter uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, destruction, loss, alteration, or disclosure. Safeguards may include access controls, authentication, encryption in transit, secure cloud infrastructure, logging, backups, vulnerability management, and restricted access. No system can guarantee absolute security.
AccuWriter is building and maintaining capabilities that allow applicable users to access, correct, export, and request deletion of personal information, subject to legal exceptions, legitimate retention requirements, security needs, and AccuWriter's role as a service provider to inspection businesses.
Depending on where you live and whether a particular privacy law applies to AccuWriter or the relevant processing, you may have additional rights concerning access, correction, deletion, portability, sale or sharing, targeted advertising, or certain automated processing. AccuWriter will honor legally applicable rights and will not unlawfully discriminate against individuals for exercising them.
Authorized agents. You may use an authorized agent to make a request for you. We may ask the agent for your signed permission and may ask you to verify your identity directly with us, unless the agent holds a power of attorney under applicable law.
Appeals. If we decline to act on your request, in whole or in part, we will explain why. You may appeal by emailing privacy@accuwriterpro.com with “Appeal” in the subject line within 45 days of our decision. We will respond in writing within 45 days, or within the period your state’s law requires if it is different, and explain the outcome. If we deny your appeal, you may contact your state attorney general.
AccuWriter does not represent that every comprehensive state privacy statute applies to every aspect of its operations. Applicability depends on statutory thresholds, the nature of the processing, and other legal requirements.
California residents may have rights under California privacy law where those laws apply to AccuWriter's processing. Applicable requests may include requests to know or access, correct, delete, or obtain information concerning processing and disclosures.
AccuWriter shares the marketing-website information described in Section 7 (identifiers, internet and network activity, and device information) with Meta for cross-context behavioral advertising. That is the only personal information we “sell” or “share” as California law defines those terms. We do not sell or share information from the AccuWriter application, we do not use or disclose sensitive personal information for purposes that would require offering a right to limit, and we do not knowingly sell or share the personal information of consumers under 16.
You can opt out of that sale or sharing on our Do Not Sell or Share My Personal Information page, by email, or with a Global Privacy Control signal, as described in Section 7. We will not discriminate against you for exercising your privacy rights.
If AccuWriter becomes subject to additional California-specific notice, opt-out, preference-signal, risk-assessment, or disclosure requirements, AccuWriter will implement applicable controls and update this Policy as required.
The Services are intended for business and professional users and are not directed to children under 13. AccuWriter does not knowingly collect personal information directly from children under 13 through account registration. If prohibited information is discovered, AccuWriter will take appropriate steps to delete it.
The Services may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies. AccuWriter is not responsible for third-party practices outside its control.
If AccuWriter is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality protections.
AccuWriter may update this Privacy Policy as the Services, technology, vendors, or legal obligations change. The "Last Updated" date identifies the current version. Where required, AccuWriter will provide additional notice or obtain consent before materially changing how previously collected personal information is used.
Privacy requests should identify the nature of the request and provide sufficient information for AccuWriter to verify identity and locate the relevant account or information. Where AccuWriter processes information on behalf of an inspection company, AccuWriter may direct the request to that company or coordinate with it as appropriate.
We aim to confirm receipt of a privacy request within 10 business days and to respond within 45 calendar days. Where the law allows and the request needs more time, we may extend that once, by up to 45 more days, and will tell you why within the first 45 days. Requests to opt out of the sale or sharing of personal information are acted on within 15 business days.
